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NATIONAL OPEN UNIVERSITY OF NIGERIA
University Village, Nnamdi Azikiwe Expressway, Plot 91, Cadastral Zone, Jabi, Abuja
Faculty of Agricultural Sciences, Dept. of Agricultural Economics and Extension
POP Exam Question October/November, 2019
PROGRAMME: HOTEL AND CATERING MANAGEMENT

Course Code: —- HCM 433
Course Title: — Management and Organizational Behaviour
Credit Unit: —-2
Total Score: —-70 Marks
Time Allowed: – 2 Hrs
Instruction: Answer compulsory question 1 (25 mks) and any three (3) questions (15 mks each)

1 a. Mention and discuss three (3) forms of relationships in an organisation. 12mks
b. Identify two (2) types of organization and four (4) characteristics of an organization.
5mks
c. Enumerate and discuss seven sources of conflicts in an organization. 8mks
2. a. What are the five (5) functions of communication in an organization? 5mks
b. Enumerate the ten (10) commandments of good communication in organization. 10mks
3. a i. Explain the concept “power”. (3 mks)
ii Briefly discuss the source of legitimate power. (6 mks)
b. Describe four (4) bases of power. 6mks
4 a. (i) Define power bloc. (1 mk)
(ii) Discuss any five (5) different power blocs available in your organization 10mks
b. Enumerate four (4) factors that enhance effective communication in an organization.
4mks
5 a. Discuss five (5) factors conferred on people based on social system (7 ½ mks)
b. State in details, five (5) ways manager of a company can overcome resistance to change
(7 ½ mks) 6 a. Explain the concept of a role (2 mks)
b. Mention three types of role conflicts (3mks)
c. Write brief notes on the following in relation to conflict management:
(i)Competition (ii) Collaboration (iii) Accommodation (iv) Avoidance (v) Compromising
2mks for each = 10 mks