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NATIONAL OPEN UNIVERSITY OF NIGERIA
University Village, Nnamdi Azikiwe Expressway, Plot 91, Cadastral Zone, Jabi, Abuja
Faculty of Agricultural Sciences, Dept. of Agricultural Economics and Extension
PoP Exam Question October/November, 2019
Course Code: —- HCM 432
Course Title: — Hospitality Information System
Credit Unit: —-2
Total Score: —-70 Marks
Time Allowed: – 2 Hrs
Instruction: Answer compulsory question 1 (25 mks) and any three (3) questions (15 mks each)

Question One
a. Give a brief definition of Information system and Information technology (5 marks)
b. Briefly explain Hospitality Information system (5 marks)
c. State five (5) advantages of computer Information systems to Hospitality Organizations (5 mks)
d. List any five (5) components of Hospitality Management systems (5 marks)
e. List five (5) different types of Hospitality Management systems (5 marks)
Question Two
a. List and briefly explain nine (9) benefits of computerization in hospitality industry (12 marks)
b. Write a short note on Expert System (3 mks)
c
Question Three
a. What is Hotel Property Management System (5 marks)
b. List any four (4) areas where Hotel Property Management System could be used (4 marks)
c. Advance four (4) facilities or functions of Administrative software (6 mks)
c.
Question Four
a. What is Hotel Reservation Systems (3 marks)
b. List six (6) information commonly stored in the Hotel Reservation Systems or Central
Reservation Systems (6 marks)
c. Mention four (4) functions of a reservation module (6 marks)
Question Five
a. Define a sales Management system (3 mks)
b. Briefly explain Front – of – the – house restaurant system (6 marks)
c. Briefly explain Back – of – the – house restaurant system (6 marks)
Question Six
a. Define inventory control (3 mks)
b. Advance three (3) reasons why inventory control is essential in an organization (6 mks)
c. Identify any four (4) broad goals internet usage (6 mks)